With the increasing awareness, online shopping is used by majority of the people. Online shopping helps us to explore and make most of the huge discounts, attractive deals, coupons, freebies, and cash back schemes and other offers. Perhaps, risk is associated with online shopping, and the apparent one is identity theft, substandard product, delivery not in time, credit or debit card details being stolen, confidentiality or privacy being compromised, return the product if it is damaged or broken. Here are some frequently asked questions/doubts along with the answers in order to add practicality for our customers.
Q1 To shop online is your pharmacy reliable and trustworthy?
A1 Our web address starts with ‘https’ instead of ‘http’ which shows secure and safe webpage and authenticity of our website.
Q2 What are the rights of the customers if they receive a faulty product?
A2 The customer can always return the product received in faulty or damaged condition just like professional cancellation according to return policy of a company.
Q3 Is online purchase done by a customer protected?
A3 Off course yes. As we use foolproof safety and security procedures for every online purchase done by the customer. We never compromise credit/debit card details. Rest we can assure you that all the sensitive information is properly saved in our database.
Q4 Through which mode online payment can be done?
A4 We except online payments by various modes like internet banking, pay pal or debit/credit card for convenience and practicality of our esteemed customers.
Q5 Is Cash on Delivery payment accepted by you?
A5 No we do not accept cash on delivery (COD) payment.
Q6 Are all the products safe and authentic to use?
A6 Yes, all the drugs which we sell is clinically tested and sanctioned by Food and Drug Administration (FDA). Furthermore, we procure best quality drugs from reputed pharmacy company and store them with utmost hygiene. So we can assure you of the finest drugs every time delivered to you.
Q7 What is your policy to return a product ordered?
A7 If you receive a damaged or faulty order, never hesitate to contact us so that you can return your parcel as soon as possible. We will release the fund as soon as we receive the parcel and employ effort to process the order.
Q8 How to send again the damaged item?
A8 Notify us immediately as soon as you receive a damaged item. Through standard post you can resend the package easily.
Q9 When the refund amount can be expected?
A9 Within 24 to 48 hours we will send you the refund amount as soon as we receive the parcel in unusable and salable condition.
Q10 Do you offer discounts and offers on your medicines?
A10 Yes we keep on providing huge discount and various offers on medicine purchase to our customers from time to time.